Job Details

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:
•Preparing account changes
•Troubleshooting and resolving customer issues
•Identifying and acting upon potential new sales opportunities
•Assisting with customer retention
•Working with other departments to ensure timely resolution of customer issues
•Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Specific qualifications include:
•High School Diploma or Equivalent
•1-2 years in a customer-facing role; prior experience in a customer service setting preferred
•Ability to work well in a fast paced environment
•Excellent telephone skills
•Strong troubleshooting abilities
•Solid negotiating skills
•Computer proficient
•Must be flexible for weekday and weekend shifts