RxBenefits is hiring! We are looking for exceptional people who align with the RxBenefits values of advocating for our customers with integrity and accountability to join our Member Services team as a Member Services Representative I. A Member Services Representative is an important first line contact with our customers, setting the tone to make sure customers receive maximum satisfaction while staying focused on providing accurate and complete information and solutions for our customers. A Member Services Representative will help support health care providers, pharmacies, and members receive critical information to help them make better decisions about the member's prescription benefits. The Member Services Representative promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company.
This role is required to be onsite for training in a Phoenix, AZ location for the first two weeks of training. It will then move to work-from-home once onsite training is successfully completed.
Role and Responsibilities
The essential characteristics of this position include excellent application/system navigation skills, ability to connect multiple pieces of detailed information to complete a full picture for the customer, superior written and verbal communication skills, the ability to collaborate internally for escalation and resolution, desire to be part of a dynamic team with a positive culture.