Job Details

Overview

Who We Are
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from home allows you freedom from traffic jams and the ability to rock your fuzzy slippers while talking to customers on the phone. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.

Note: While this role is remote, you will still need to reside within 50 miles of our Phoenix Valley center.

What You will Do

• Customer Champion You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA.
• Technology Troubleshooter When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. You are the solution. Customers may need assistance with operating their phone, including changing a SIM card, downloading apps, or adding contacts to their phone.
• Highly Organized and Motivated This role requires you to be at your best throughout your shift. Since you are working from home, you will need to be self-motivated and committed to being available and present for customers during your shift except for assigned breaks and lunch. A quiet, distraction-free workplace is required.
• Team Player We win, celebrate, and respect each other as professionals and teammates. We work collaboratively and value each others differences, strengths, and talents.

What is in it for YOU

• Flexibility in Schedule Full-time, part-time, and split-shift options.
• Competitive Wage and Savings $16/hour with potential shift differentials for evening and weekend hours. Savings on gas and meals out.
• Career Growth You control your career at Consumer Cellular and have the freedom to grow by meeting and maintaining your metrics.
• Paid Training Full-time, 5-week training that is 100% paid.
• Dynamite Benefits Benefits to cover needs at affordable rates (e.g., around $25/paycheck).

What Skills You Need (We train the rest)

• Right Attitude Focus on learning and creating great experiences for customers.
• Experience A high school diploma or equivalent is required, plus at least 6 months of customer service experience. Remote customer service experience is preferred.
• Office Computer Skills Basic computer skills (typing, common software, internet navigation).
• Work from Home Requirements
  • Internet Connection Upload speed at least 20 Mbps and download speed at least 100 Mbps. Internet providers such as satellite, wifi (public) or cellular data are not compatible.
  • Distraction-Free Workplace A quiet office setting in your home to ensure clear customer communication.
  • Location You must be within 50 miles of a CCI facility to enable team interaction when you choose. On-site and off-site IT support are available as needed.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular serves more than 4 million subscribers with affordable plans, popular phones and devices, and nationwide coverage, backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees and locations across the U.S., Consumer Cellular has been recognized for customer service excellence. The company has been ranked highly by national indexes and listed on Inc. 5000. Consumer Cellular phones and plans are available nationwide through company stores, online, and major retailers. Connect with Consumer Cellular on social media for tutorials and company news.

Pre-employment background check and drug screen is required.

#AGENT2025

Location

Primary Location United States-Arizona

Other Locations United States-Arizona-Tempe, United States-Arizona-Phoenix

Job

Job Customer Service

Job Posting

Job Posting Oct 1, 2025

Unposting Date

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ...@consumercellular.com.