Job Details

Overview:
Under general supervision, The Workplace Technology Platform Lead owns the strategy, governance, and business value of the Microsoft 365 platform, ensuring it enables productivity, collaboration, and compliant information management across the organization. This roleis accountable for defining the platform roadmap and operating model, setting standards for tool usage, and balancing user experience, risk, cost, and scalability. The lead is responsible for enterprise governance for lifecycle management, data retention, and information protection, serving as theprimary business liaison to Security, Privacy, Legal, and Architecture teams. They provide oversight of platform operations and high impact issue escalation, use adoption and operational metrics to drive continuous improvement, and lead change and adoption efforts to ensure consistent, effective platform use. The role also guides platform resources, influences cross functional stakeholders, and evaluates new Microsoft 365 capabilities through a business value lens to guide intentional, well governed platform evolution. This is an individual contributor role.

Responsibilities:

• Owns the Microsoft 365 platform strategy, operating model, and forward-looking roadmap aligned to business priorities and productivity outcomes
• Establishes and enforces standards for platform usage (e.g., Teams, SharePoint, OneDrive), balancing user experience, risk, cost, and scalability
• Defines and maintains enterprise M365 governance, including lifecycle management, data retention, classification, and acceptable use
• Serves as the primary business liaison between internal team for compliance, and risk requirements
• Partners with Finance and Procurement on licensing strategy, vendor management, and cost optimization
• Monitors governance effectiveness and adjusts based on risk assessments, audits, and business feedback
• Provides oversight of platform operations, service health, and support escalation
• cts as the escalation point for high-impact issues, driving decisions, communication, and risk mitigation
• Uses operational, adoption, and experience metrics to drive continuous platform improvement
• Leads adoption and change strategies to ensure effective, consistent use of M365 across the organization
• Sponsors major initiatives (e.g., SharePoint Online migrations), minimizing disruption and maximizing business value

• Business-level knowledge of the Microsoft 365 ecosystem and how collaboration tools enable productivity at scale
• Proficiency with Power Platform (Power Automate, Power Apps), including governance considerations noted in workflow support discussions
• Understanding of enterprise governance, data retention, information protection, and compliance principles
• Strong business acumen to evaluate platform decisions based on value, risk, cost, and user impact
• bility to own platform strategy, operating model, and roadmap aligned to organizational goals
• People management skills, including prioritization, coaching, and performance accountability
• Stakeholder leadership and influence across security, legal, architecture, and business teams
• Decision-making capability in complex, cross-functional, and ambiguous environments
• bility to translate platform capabilities into clear standards, policies, and business guidance
• Change leadership skills to drive adoption, behavior change, and consistent platform usage
• Operational oversight skills, including escalation management and service health accountability
• nalytical ability to use adoption, incident, and usage data to guide improvements
• bility to balance user experience with compliance, security, and governance requirements

• 5 years of hands on experience administering and supporting Microsoft 365 services
• Experience with SharePoint Online (site design, permissions, metadata, content types, migration), Microsoft Teams administration, and OneDrive management.

• Microsoft certifications (MS700, MS720, MS600, SC300, PL200, etc.)
• Experience supporting enterprise scale SharePoint or workflow migrations
• Background in digital workplace transformation, ECM, or cloud governance programs

• Remote/Home office
• Must be able to use equipment at workstation, in an indoor environment, for up to 8 hours daily
• May be required to work a flexible work schedule
• Weekend & Evening availability during deployment & maintenance-window-oriented events
• May require after hours work if a system outage and/or security incident occurs
• May work occasional weekends