Job Details

Role : IT Service Management Data Science
Location : Louisville, KY / Remote
FTE ONLY

Job Description

Must Have Technical/Functional Skills
• Data Engineers & Data Scientists
• Exceptional Python and Spark SQL knowledge
• Strong knowledge of Databricks and cloud architecture
• Ability to influence technical and non-technical individuals including UDAP admins
• Knowledge of workflows, compute, key vaults, catalogs, objects, etc.
• Strong knowledge of ServiceNow data and how it ties together
• Knowledge of data science best practices including when to use which model
• Reporting and Analytics Professionals:
• Strong Spark SQL knowledge
• Strong Power BI knowledge
• Strong visualization skills and communication skills
• Ability to interpret ambiguous requirements from non-technical requestors
• Power Apps knowledge

Roles & Responsibilities
• Design, build, and deliver data science solutions to the IT organization based on the Next Gen ServiceNow Data Store
• Continued iteration and support for existing data science solutions (CQR, ATX Incidents, Onboarding Incidents, etc.)
• Design, build, implement chat bot across Next Gen ServiceNow Data Store
• Identify high value data science projects (knowledge, incident, etc.) and deliver on those
• Monitoring accuracy and precision of data science solutions
• Enable users, both technical and non-technical, to use a chatbot to gather insights on the data store