Job Details

Accounts Receivable Analyst (Contract)

Job Type: W2 Contract (1-year)
Location: 100% Remote
Pay Rate: $22/hour (PR)

Position Overview

Our client, a global leader in healthcare manufacturing is seeking an experienced Accounts Receivable Analysts to support USAC Customer Operations. This is not an entry-level role and requires individuals who are highly analytical, self-motivated, and comfortable working independently in a fully remote environment with multiple systems.

In this role, you will lead end-to-end customer issue resolution, manage delinquent accounts, analyze payment discrepancies, and drive continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Lead end-to-end customer issue resolution (CIR) for assigned customers within a business group
• Research and analyze customer payments, deductions, adjustments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans
• Perform vigorous collection activities on past-due accounts within established credit policies using phone, email, and written communication
• Partner with internal teams (sales, customer service, POD, transportation) to resolve credit, returns, and billing issues (pricing, quantity, delivery, tax, product discrepancies, etc.)
• Analyze customer payment deductions and drive issues to final resolution through adjustments, reconciliation, or collections
• Review customer orders against credit policies and customer risk status to determine release or hold
• Handle inbound and outbound customer calls to resolve account and collection issues
• Identify trends, barriers, and improvement opportunities; provide insights and recommendations to enhance customer satisfaction
• Apply strong analytical skills using Excel, Power BI, and company reporting systems to interpret financial and customer data
• Lead or contribute to short-term projects with defined objectives and deadlines

Required Qualifications & Skills

• Proven experience in Accounts Receivable, Collections, or Customer Financial Services
• Strong financial analysis and problem-solving skills
• Ability to manage multiple priorities and timelines independently
• Self-starter who is comfortable working in ambiguity ("the grey")
• Tech-savvy with the ability to learn systems remotely and work across multiple applications simultaneously
• Strong customer communication, negotiation, and conflict-resolution skills

Preferred Qualifications

• Experience with SAP, Salesforce, A Plus, or similar customer service and ERP systems
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Power BI reporting
• Experience with process improvement and change management initiatives
• Exposure to or participation in Lean / Six Sigma projects or cross-functional teams

Required Skills (Keywords)

• Accounts Receivable
• Customer Service
• Financial Analysis
• Continuous Process Improvement
• Customer Behavior Analysis
• AR / Collections

Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

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