Job Details

Primary Job Function:
Our Whispering Hope Ranch location seeks to hire a reliable, hands-on, customer service oriented individual to join our Guest Services Team.
This role supports our operations in: guest services and administrative support.

Essential Job Duties:
Administrative Support
• Supporting Program manager with staff scheduling ensuring that camp partner's needs are planned for and communicated to WHR team
• Supporting Program Manager with vendor logistics: under supervision, liaising with caterers and animal interaction vendors to align with camp partner needs

Guest Services
• Participate in arrival and departure days (frequently on weekends), ensuring smooth check-in (orientation, materials check out / in), camp transitions, and departures in an organized and collaborative manner
• Provide excellent customer service by responding to in-the-moment needs of partner organizations during their camp delivery in alignment with standardized procedures
• Interact respectfully and compassionately with all program participants, especially those with emotional, physical, or developmental needs (e.g., disabilities, trauma histories, or those engaged in a healing journey)
• Rotate through activity areas to provide support as needed (setting up projector, distributing signage, filling water coolers, etc)
• Restocking bathrooms and providing occasional, fill-in cleaning as needed

Personal Attributes:
• Confident in providing flexible, cheerful customer service in a fast-paced highly customizable environment
• Willing to get your hands dirty, supporting team members as needed, while maintaining focus on primary responsibilities
• Highly flexible and adaptable - comfortable with ambiguity - creative and resilient - team-oriented, positive outlook
• Passionate about the mission of the organization
Training, Education, Experience Requirements:
• Must be at least 18 years of age and possess valid Level One Fingerprint Clearance Card or be able to obtain one prior to employment
• Experience in hospitality industry, camp / venue settings strongly preferred
• Must have a valid Arizona Driver's License
• Must be able to pass a background check and drug screen
• Strong communication and interpersonal skills, with the ability to connect with diverse participants
• Ability to work in outdoor environments in varying weather conditions; engage in physically active work, lift 25 lbs repeatedly and daily.
• Available to work weekends and evenings with non-standard days off.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk, hear, taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.