Job Details

Job Description

The Night Auditor serves as the resort's overnight guest service lead and end of day revenue auditor. This role ensures a safe, welcoming lobby overnight, resolves guest needs, and completes all PMS close of day procedures, folio balancing, and financial reconciliations before the morning shift. The ideal person blends warm hospitality with rock solid attention to detail.

Extraordinary People, Exceptional Benefits:
• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities

What will I be doing?
• Run end of day (end of day) close in the Property Management System)-post room, tax, packages, and incidentals.
• Balance and reconcile credit card batches and house accounts; resolve rate/folio variances.
• Review and post no shows, late check outs, and adjustments with proper authorization and documentation.
• Generate and distribute required management reports (e.g., Trial Balance, Manager's Report, Revenue by Department, Forecast vs. Actual).
• Audit OTA/3rd party postings (rates/taxes/commissions) and note discrepancies for A/R follow up.
• Greet late arrivals; check in/check out, extend stays, re key rooms, and handle early departure requests.
• Answer phone calls, route calls/messages, log and resolve overnight requests and maintenance tickets.
• Prepare morning arrivals paperwork, breakfast/amenity counts, and VIP/early arrival notes for day shift.
• Supervise lobby and public areas for cleanliness, safety, and quiet enjoyment; implement property policies considerately.

Qualifications

What are we looking for?

Required
• Solid understanding of a PMS (OPERA/OnQ/Cloudbeds/Similar) and basic point of sale procedures.
• Demonstrates strong numeracy skills, maintains accuracy in fast paced environments, and is fully comfortable with overnight shift schedules.
• Clear, calm communication; able to de escalate and make sound decisions independently.

Preferred
• Experience with credit card settlement and chargeback documentation.
• Proficiency with Excel/Google Sheets (lookups, pivots, formatting reports).
• 1+ year in hospitality front desk or accounting (or equivalent customer facing role with cash handling).

Education
• High school diploma or equivalent experience required, hospitality or accounting coursework a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, accommodation.