Job Details

Customer Service Representative

Our blended talents spanning the real estate, finance, healthcare, technology, transportation, logistics, hospitality, food and beverage industries provide us a unique position.

Headquartered in sunny Florida, USA, our executive board can harness the intersection of the Americas, Latin America, Europe and the Caribbean, not forgetting other world economies, including both Asia and Africa.

As a family owned business spanning multiple generations, we understand the importance of work-life balance and flexibility.

Job Description

Customer Service

Inbound, Billing & Customer Support Calls

Telemarketing experience preferred

Job ID# A1001

Leverage your customer service expertise and provide billing support to a company's customers, all from the comfort of your own home!

Stride 2 Hire works with our premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.

What To Expect

Assisting callers with billing inquiries

Determining offerings customers are missing

Making upgrade and add-on service recommendations

Ensuring first call resolution (FCR) and complete customer satisfaction (VOC)

Coding sales accurately and completely

What It Takes To Succeed

Familiarity with company processes and policies

Clear, confident and professional communication skills to build trust and rapport

Understanding of "client call flow"

Quick-thinking management of client needs

Assertiveness to promote additional products and services

Empathy and a sincere desire to assist and prioritize the customer

Tenacity to understand and deliver on customers' needs

Education Necessary

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

What You'll Be Doing

Providing great inbound, billing customer service calls.

What You Need To Get Started

Apply

A computer

High speed wired Internet (no WiFi)

Phone with headset

Pass a background screening

This is not an offer of employment.