Job Details

A company is looking for a Phone Customer Support Specialist, Contract.Key ResponsibilitiesEnsure the highest levels of customer satisfaction via phone and ticketsTroubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resetsReview, analyze, and evaluate trends on common system issues and communicate these to the companyRequired QualificationsFluency in English (both written and spoken)Exceptional customer service skillsetExperience in troubleshooting technical issuesStrong ability to multitask and prioritize tasksProficient in conflict resolution